Hotecx Hotel System

Payments, Refunds, How the payment was charged, How to provide a tax invoice for the refund

First of all, the payment should be refunded the same way it was charged. Therefore, the first step in the refunding process is to define if the payment being refunded was made in cash, external (offline) payment (e.g. EFTPOS machine), or through your online payment gateway provider (e.g., Stripe, Borgun, Valitor).

Checking how the payment was charged?

Navigate to the payments screen on the reservation you wish to process a refund on. This will allow you to view all of the transactions made on a guest’s folio.

In the above example, the payment is a transfer payment that was made via the + Add Manual Transaction button.

How to refund the guest?

1. Select the transaction to be refunded

2. Click Options to display the drop-down menu

3. Click Refund Payment

4. Enter refund amount – you will not be able to refund more than was originally charged

5. Click Confirm to process the refund